Cancellation, Return & Refund Policy
At Shoboti, we believe that discovering pieces curated by your favourite creators should be effortless and risk-free. This policy sets out clear, transparent rules governing cancellations, exchanges, returns, and refunds in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
1. Return Eligibility Criteria
To qualify for a full return and refund:
- The return request must be initiated within 7 calendar days from the date of package delivery.
- Items must be in their original, unused, unwashed, and undamaged condition.
- All original brand tags, barcodes, price labels, and designer packaging must be intact and securely attached.
- Footwear must only be tried on clean indoor surfaces and returned in the original shoe box undamaged.
2. Non-Returnable & Final Sale Items
For health, hygiene, and customized production reasons, the following categories are strictly non-returnable unless received damaged or defective:
- Innerwear, lingerie, swimwear, bodysuits, and socks.
- Customized or personalized garments tailored specifically to personal measurements.
- Fragrances, cosmetics, and personal wellness items once the outer security seal has been unsealed.
- Items clearly demarcated on the product page as "Final Sale" during special clearance drops.
3. How to Initiate a Return
Navigate to your Order History and tap Request Return on the eligible item, or email returns@shoboti.com with your Order Number (e.g. RC-*****) and reason for return.
Our operations team reviews and approves the request within 24 hours. A reverse courier pickup will be scheduled automatically via our logistics partner (Shiprocket) from your original delivery address within 2 to 3 business days.
Upon arrival at the creator's fulfillment studio, items undergo a standard QC inspection within 48 hours to verify tag integrity and unworn condition.
Once QC passes, the refund is processed immediately through our payment gateway (Razorpay/Cashfree). You will receive an SMS and email receipt with the payout reference.
4. Refund Modes & Processing Timelines
| Original Payment Mode | Refund Mechanism | Estimated Settlement Time |
|---|---|---|
| UPI (Google Pay, PhonePe, Paytm, etc.) | Direct credit to original UPI VPA / Bank Account | 24 to 48 Hours |
| Credit Card / Debit Card | Direct reversal via acquiring bank | 5 to 7 Business Days (bank billing cycle) |
| Netbanking | Direct NEFT/RTGS bank reversal | 3 to 5 Business Days |
| Cash on Delivery (COD) | Direct bank account transfer (NEFT/IMPS) via secure customer link | 3 to 5 Business Days from bank details submission |
5. Order Cancellation Policy
- Cancellation Prior to Dispatch: You can cancel any order at zero penalty before it has been dispatched by the creator's studio. Tap Cancel Order in your account or notify orders@shoboti.com. A 100% full refund will be processed immediately.
- Cancellation After Dispatch: Once an order is in transit with our logistics carrier, it cannot be intercepted. You may decline delivery at your doorstep, or accept the parcel and initiate a standard 7-day return.
6. Damaged, Defective or Incorrect Items
Every piece dispatched is subjected to quality checks. However, if your package arrives damaged in transit or you receive an incorrect size or piece:
Report within 48 hours of delivery:
Email photos of the damaged piece and parcel packaging to returns@shoboti.com or WhatsApp customer care. We arrange immediate expedited reverse pickup and offer a free brand-new replacement or a full 100% refund, including all shipping fees.